top of page

Privacy And Cookie Policy

Last Updated: 27/01/2025

1. Introduction

Holtbeck Ltd, trading as Golden Triangle Architects (“we,” “us,” or “our”), is committed to protecting your personal data and respecting your privacy. This Policy explains how we collect, use, store, and share your personal data when you visit our website (www.goldentrianglearchitects.com) or otherwise interact with us. It also describes your rights and how to contact us if you have any questions.

By using our website, you agree to the terms of this Policy. If you do not agree with these terms, please do not use our website.

2. Who We Are

  • Registered Company Name: Holtbeck Ltd

  • Registered Company Number: 11253584

  • Trading Name: Golden Triangle Architects

  • Registered in: United Kingdom

 

For any data protection queries, please contact our Data Protection Officer (DPO) or designated contact at:

3. What Data We Collect

We may collect and process the following types of personal data:

  1. Identity Data: includes name, title, company name (if applicable), marital status, gender, and date of birth.

  2. Contact Data: includes email address, phone number, postal address.

  3. Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

  4. Usage Data: includes information on how you use our website, pages visited, and links clicked.

  5. Marketing and Communication Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals'; Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

4. How We Collect Your Data

We use different methods to collect data from and about you including through:

  • Your interactions with us: When you contact us via email, phone, enter a competition, promotion or survey, subscribe to our service or publications, or website
    forms.

  • Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and
    patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other
    websites employing our cookies.

  • Third Parties or publicly available sources: We may receive data about you from analytics providers (e.g., Google Analytics), advertising networks, or social media platforms, subject to their privacy policies and your chosen privacy settings.

5. How We Use Your Data

  1. Providing Services: To respond to inquiries, deliver services, or fulfil contracts.

  2. Administration: To operate and maintain our website, keep records, and manage user accounts.

  3. Improvements: To analyse website usage, improve functionality, and develop new services.

  4. Marketing: To communicate promotions, newsletters, or updates you have opted in to receive. You can opt out at any time.

  5. Legal Compliance: To comply with legal obligations or respond to lawful requests from authorities.

6. Legal Basis for Processing

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

 

  • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

  • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

7. How We Share Your Data

We treat your personal data as confidential and do not sell it to third parties. However, we may share your data in the following scenarios:

  • Service Providers: With trusted third-party suppliers (e.g., hosting providers, analytics services) under strict data protection agreements.

  • Legal: If required by law or to protect our rights, property, or safety.

  • Business Transfers: If we merge, sell, or reorganise our business, personal data may be transferred to the new entity under the same terms.

8. International Transfers

If your personal data is transferred outside of the UK, we ensure similar levels of data protection by using appropriate safeguards (e.g. Standard Contractual Clauses). You can request more details by contacting us at privacy@goldentrianglearchitects.com.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax,
accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in
respect to our relationship with you.


To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use
or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

11. Your Legal Rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

 

  • Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

  • You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes,

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

 

  • If you want us to establish the data's accuracy;

  • Where our use of the data is unlawful but you do not want us to erase it;

  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.


If you wish to exercise any of the rights set out above, please contact us at privacy@goldentrianglearchitects.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

11. Cookie Policy

11.1 What Are Cookies?

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

11.2 Types of Cookies We Use

  1. We use the following cookies:

  1. Strictly necessary cookies: These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.

  2. Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  3. Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  4. Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites

11.3 Why We Use Cookies

We use cookies to:

  • Analyse website traffic and usage.

  • Remember your preferences and login details.

  • Enhance overall website performance and user experience.

11.4 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed guidance on controlling cookies, visit www.aboutcookies.org or consult your browser's help documentation.

11.5 Cookie Consent

When you first visit our website, you will be asked to accept or manage cookies. By continuing to use our website without changing your settings, you are agreeing to our use of cookies in line with this Policy.

12. Security Measures

We take appropriate security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Although we strive to protect your data, we cannot guarantee absolute security.

13. Changes to This Policy

We keep our privacy policy under regular review. This version was last updated on 27 January 2025. Historic versions can be obtained by contacting us.

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

14. Contact Us

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

15. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

16. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

bottom of page